ISO 9001:2015
All about Quality Management System (QMS)
ISO 9001:2015
Summary
ISO 9001:2015, the global quality management system (QMS) contains eight management principles distilled from the best management practices of leading global FORTUNE 500 companies. (https://www.iso.org/home.html).
Compliance and certification with the ISO 9001:2015 management system standard’s requirements establishes that your company’s management system is at par with the best global management systems practices thus bringing trust and confidence of your existing and potential customers.
These fundamental requirements of a quality management systems once established, finetuned and matured are taken online in the form of customized ERP software.
What is QMS ISO 9001:2015 and why is it important
ISO 9001:2015 is an international standard for Quality Management Systems (QMS) created for small, medium and large organizations and not for individuals.
It provides a framework for implementing quality systems for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most effective way possible.
The QMS integrates all the processes, resources, assets, and values that support the goal of customer satisfaction and organizational effectiveness.
ISO 9001:2015 is a flexible standard that allows each organization to define its quality policy, objectives and standard operating procedures.
ISO 9001:2015 defines, aligns, and streamlines processes throughout the organization.
Eight fundamental principles of ISO 9001:2015 (QMS):
Customer focus
Establish customer focus by understanding their requirements and expectations. Always meet your customer requirements and exert to exceed your customer’s expectations.
2. Leadership
Leader is to establish a single purpose and direction for all employees and associates and develop a work environment which helps the employees to work toward achieving the organization’s quality objectives.
An organization succeeds when the leader establishes and maintains work environment that enables and empowers employees to become involved in achieving its goals.
3. Involvement of people
Involved and engaged employees become more empowered and better able to meet customers’ needs, requirements and expectations.
Organization must have process to evaluate their performance as individuals and recognize their achievements, plan for their professional development, and regularly communicate with them.
Organizations can only succeed by retaining competent employees and by constantly engaging with them.
4. Process approach
An organization, can only work as an effective and efficient single system when its business processes are well defined and interlinked.
The focus on process approach enables an organization to give consistent and predictable outcomes constantly.
5. System approach to management
System approach is based upon process approach.
It means the organization has to define and manage interrelated processes to achieve the organizational objectives.
Organizations become successful when they manage the business processes as one unified quality management system (QMS).
6. Continual improvement
It is very crucial to have a consistent focus on improvement throughout the organization. Continual improvement is a consistent effort to improve the products, services, and processes offered by the organization.
It is a must strategy for the organization’s quality management system.
7. Factual approach to decision-making
The best decision making process must be based on analysis and evaluation of accurate and reliable facts, data and information and their proper data analysis using suitable tools, techniques and methods.
8. Relationship management
The foundation of a successful organization is built upon with mutual beneficial relationship with their interested parties e.g. employees, associates, investors, suppliers, resellers and service providers.
It ensures continuity of the business during difficult times.
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Benefits of ISO 9001 to your customers
The ISO 9001:2015 standard is recognized internationally and your customers will understand the benefits of working with companies that are ISO 9001 certified.
Most organizations only do business with ISO 9001 certified companies because the certification provides the assurance that your management systems are constantly assessed and approved.
Organizations know from experience that working with ISO 9001:2015 certified companies provides many advantages, for example:
Consistent quality products and services
Reliable production planning and deliveries
Systems are maintained by regular internal and annual external assessments by the Certification body
Reduction in complaints
Better reporting and communication
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Benefits of ISO 9001 to your organization
ISO 9001 certification brings down costs, creates new opportunities, meets regulatory requirements, and helps organizations expand into new markets in which new clients require ISO 9001 certification.
ISO 9001 certificate helps you in your brand building.
ISO 9001 provides a practical Quality Management System (QMS) for improving and monitoring all processes of your organization.
With the documented QMS and training of your employees, you will have a system that will continually improve the performance of your organization.
Implementing an effective ISO 9001 Quality Management System (QMS) will help your organization to focus on the critical areas of your business and improve its efficiency.
The management processes established as per ISO 9001, throughout your business will provide a solid foundation, causing increased productivity and profit thereby helping you acquire new customers and retain existing ones.
The important benefits of the ISO 9001 certificate include:
Internationally recognized standard
Compatible with other ISO standards like Environment Management System ISO 14001, Health and Safety Management System ISO 45001, etc.
Effective for small, medium, and large companies
Improved internal management of all organizational processes
Reduction in wastage
Increase in efficiency and productivity leading to increase in profits
Improved customer retention and acquisition of new customers
Consistent results which are regularly measured and monitored
Increase in customer's confidence due to a high standard of customer service.
Role of the ISO consultant in ISO 9001 Certification:
The ISO 9001 consultant studies your organization, identifies Gaps, trains people on ISO 9001 requirements, defines processes, develops quality policy, objectives, standard operating procedures and data entry forms.
ISO consultant also conducts internal audits to remove any non conformities and also assists the organization to conduct management review meetings as per the protocol define by the ISO 9001 standard.
ISO consultant also helps you identify the suitable Certification body and facilitate the external certification audits.
Role of the Certification body in ISO 9001 Certification:
The Certification body audits your Quality Management System (QMS) as against the requirements specified by the ISO 9001:2015 standard and upon successful verification of your compliance, certifies and provides your organization an ISO 9001:2015 certificate.
A genuine certification body is accredited by an accreditation board of a country.
To find out country wise accreditation boards please visit https://iaf.nu/en/accreditation-bodies/ .
From IAF website you can visit the website of the accreditation board of a country.
From the website of the accreditation board , you can find the name of the genuine certification bodies in your country, accredited by this particular accreditation board.
All accredited certification bodies are treated at par despite being accredited by accreditation board of any country.
For example from the accreditation board JAS-ANZ (Joint Accreditation System of Australia and New Zealand ) listed on the IAF website, you can go to their website https://www.jas-anz.org/, here you can find from the JAS-ANZ register (https://register.jas-anz.org/accredited-bodies ), the list of accredited certification bodies in your country.
Conclusion:
Nowadays, it has become mandatory to get your organization certified to ISO 9001:2015, in order to establish your brand, invoke trust and confidence of your existing customers in your organization and to attract new customers.
For any query about ISO 9001:2015 certificate for your organization, Please contact us - online.ptadc@gmail.com
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